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Hotel Chains
Comments from hotel 'chains' using Globekey online reservation system for multiple properties from one or more websites:
Marco Polo Hotel Group - Hong Kong
Jeff Flowers, Senior Vice President, Marketing & Development
"We are very pleased with Globekey’s seamless integration to www.marcopolohotels.com and with the fact that guests can now book our rooms in multiple languages. The Globekey product offered us more advanced functionality, at a competitive fixed monthly fee. Our sales offices are able to make reservations online through special Globekey links, saving a huge amount of administration time."
Amari Resorts & Hotels - Thailand
Duncan Webb, VP Sales and Marketing
"I believe that the availability of online confirmation is essential
to hotel companies seeking to maximise their revenue from the Internet.
Globekey offered a cost-efficient and effective way of adding this facility
to www.amari.com. The
multiple features of the software have also proved useful in areas of
yield management and marketing data."
Comment from Internet
Marketing Consultant to the Hospitality Industry:
Occupancy Marketing - Edinburgh, Scotland
Mark Forrester, Managing Director
"We began looking for online reservations solutions in 2004 for
our customers, having been disillusioned with the service offered to clients
by incumbent suppliers. Customer service and lack of flexibility were
two recurring issues. Since working with Globekey we have transitioned
upwards of 10 www.occupancymarketing.com
clients to Globekey and Agent-Key with universal success, and we will
continue to do so."
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Independent Hotels
Comments from independent hotels using Globekey online reservation system:
The Charterhouse - Hong Kong SAR
Raymond Siu, Director of Sales & Marketing
“Since we started using Globekey, our production from the system has
been growing steadily. For the first eight months, Globekey produced more
than 2,300 room nights from www.charterhouse.com
and reservation numbers continue to grow. Globekey has proved very successful
in converting ‘lookers to bookers’ at our website.”
Tai Pan Hotel - Bangkok, Thailand
Roland Aung, Front Office Manager
"I am impressed by how easy it is to use the Globekey software. I entered
our initial hotel details, prices and availability in just a couple of
hours and our webmaster needed only 30 minutes to add a small amount of
coding to link Globekey to www.tai-pan.com.
Globekey gave us a low-cost solution to receiving instant reservations
from our website. "
Carlsbad Inn Beach Resort
California, USA
Carol Dudeck, Director of Sales & Marketing
"Globekey is user-friendly to both guests and staff. Reservations
on www.carlsbadinn.com have been increasing monthly. We are especially pleased to be able to
add packages to our website and have them available for immediate booking.
Something we have never before accomplished with more cumbersome reservation
systems. The Globekey system has been everything that was promised and
more."
Comment from youth hostel using
Globekey online reservation system:
Highbridge House - New York, USA
Ravishankar Nanjundeswaran, Director
"Since adding Globekey to www.highbridgehouse.com the majority of our budget-conscious guests have chosen to book their
accommodation in real-time, entering credit card details onto the Globekey
secure server. Our staff find the system easy to use and flexible to manage
50 beds in 6 different dorm rooms." |
Small Properties
Comments from small guest houses and B&Bs using Globekey online reservation software:
Casa La Fe - Cartagena, Colombia
Geoff Chew, Owner
"Globekey is indispensable for my business. 95% of my bookings are
made online from www.casalafe.com
and, when compared to other systems that take a commision of 10%, the
costs are very reasonable. About half my bookings come from US or Europe
where people are happy about using Secure Servers. But the system will
accept reservations without entering card details if people are concerned
and we then send them a reservation form as an email attachment which
they can complete with card details and fax back to us. A big advantage
of the system is that it does not require installation of any software
on your PC - everything is remotely hosted. Since I started using Globekey,
their server has never been down or prevented access. Also sales and support
are very responsive to queries."
Foreign Correspondents Club of Cambodia - Phnom
Penh
Michelle Duncan, Operations Manager
"Even though we only have 3 guest rooms, Globekey treats us with
as much importance as a large hotel. We manage all our room availability
and reservations on Globekey - and of course our journalist clients expect
to be able to book in real-time at www.fcccambodia.com"
Victoria Court B&B - Southsea, UK
David Johnson, Owner
"Prior to adding Globekey to www.victoriacourt.co.uk
I handled all new reservations personally to ensure that we didn't double-book
our B&B rooms. After adding Globekey I was able to take 2 weeks holiday
and saw confirmed reservations arriving daily - from a nearby Internet
Cafe while logged into Globekey!"
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Orange Vacations
Florida, USA
Laura Huizar, Director
"We feel very lucky to have found Agent-Key for www.orangevacations.com.
Their service and technical support is superb and we would, without a
doubt, recommend Agent-Key to anyone."
Boutique Hotel Reservations
Rome, Italy
Kirsten Gottwald, Reservations Manager
"From the very first moment we contacted Agent-Key, we received
the utmost care and attention. We were looking for a way to ease the process
of reserving for our customers and for our staff. After a convenient trial
period to become familiar with the system, we were convinced that Agent-Key
was the perfect solution for www.bhrhotels.com.
We use Agent-Key to manage all our room inventory and find the system
invaluable!"
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Franzane Property
Cape Town, South Africa
Frans Viljoen, Owner
"Below are some comments from our guests - I think they speak
for themselves... In addition to this I would like to thank Agent-Key
for your excellent service and support! The system is great and reservations
at our range of apartments in Cape Town on www.fzp.co.za
have increased since we started using Agent-Key. It makes the admin side
of reservations so much easier. My personal favourite part of the system
is ongoing confirmed reservations 24/7 - even if we're not in the office!
Guest comment #1 : The real-time online booking system is splendid and
very easy to use. I have no doubts about the security of using this system.
It's so good and client-orientated that it's hard to make improving comments.
From the colorful Finnish autumn, Tom Virmasalo.
Guest comment #2 : We used your website and secured a place to stay. The
fact that we could see instantly that the place was available was instrumental
in us choosing you even though you were a bit more expensive. Steven"
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Easy Breaks
Edinburgh, Scotland
Jeremy Legg
"We have been offering direct sell holidays to the UK market for over
10 years and were looking to increase our online activity, particularly
for short breaks through www.easy-breaks.com.
Since teaming up with Agent-Key our online sales have increased 10 fold.
The team at Agent-Key are extremely helpful and obliging, nothing is too
much trouble. I certainly have no hesitation in recommending these guys
to anyone looking for an online booking engine that really works".
Langkawi-Online
Langkawi Island, Malaysia
Vennie Loh, Director
" I think Agent-Key is a great online reservation system. It has
improved our room selling up 100% compared to past years and is perfect
for www.langkawi-online.com."
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